Returns & Refunds Policy

At PackVault TCG, we want you to be happy with your purchase. Please read this policy before ordering.

1. Your statutory rights

This policy does not affect your rights under UK consumer law. For most goods bought online, you generally have 14 days from the day after delivery to tell the seller you wish to cancel, and a further 14 days to return the goods. Refunds must be handled within the time required by law. Some exceptions apply, so contact us promptly if you wish to cancel.

2. Collectible cards and sealed products

Please take care when opening, handling or storing trading cards and sealed products. For a change-of-mind return, items should be returned in their original condition, with original packaging, seals and accessories intact wherever possible. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, the law may allow a deduction for diminished value. Some statutory cancellation exceptions may apply to specific products, but we will assess each situation in accordance with applicable law. This policy does not affect your rights if an item is faulty, not as described or damaged on arrival.

3. Faulty, damaged or incorrect orders

If your order arrives damaged, faulty or incorrect, contact us as soon as possible at atishkhadka97@gmail.com with your order number, a description of the issue, and clear photographs where relevant. Please keep the packaging until we have advised you what to do. We will assess the issue and provide the appropriate remedy under applicable consumer law.

4. How to request a return

Email atishkhadka97@gmail.com with your order number and reason for the return before sending anything back. Please wait for return instructions. For statutory cancellations, make sure you notify us within the applicable cancellation period. You may use any legally required model cancellation form where applicable.

5. Return postage and refunds

For a change-of-mind cancellation, you may be responsible for direct return postage costs only where the law permits and we informed you of this before purchase. If goods are faulty, damaged or incorrect, we will handle reasonable return costs in accordance with applicable law. Approved refunds will be made to the original payment method unless you expressly agree otherwise. Where a statutory cancellation applies, refunds will include the standard outbound delivery charge where required by law. We may withhold a refund until we receive the goods or you provide evidence of having sent them, whichever occurs first, where the law permits.